Shipping policy

Last updated: 01/09/2025

At By Floráns, every unit is made with care and precision. Please review our shipping policy below before placing your order.

Processing Time

  • All orders are subject to a 14-business day processing period before shipment. This allows us to prepare, quality-check, and package your unit.
  • During sales periods, processing may extend to 15–25 working days due to high demand.

Shipping Times

Once shipped, delivery times are approximately:

  • UK Domestic: 3–5 business days
  • International: 5–7 business days

You will receive a shipping confirmation email with tracking details once your order has been dispatched. Please allow up to 48 hours for tracking to update.

Shipping Address

  • Please ensure your shipping address is correct before completing checkout. We cannot make changes once your order has been dispatched.
  • Floráns is not responsible for orders that cannot be delivered due to incorrect or incomplete addresses.

Lost, Stolen, or Missing Packages

  • Once your order is shipped, we are not responsible for lost, stolen, or missing packages, as all deliveries are handled by third-party couriers.
  • If your tracking shows “Delivered” but you have not received your package, we recommend contacting your local post office or the courier service to file a claim.

Delivery Requirements

  • Orders over £300 will require a signature upon delivery. Please ensure someone is available at the delivery address.

Refunds for Shipping

  • We do not issue refunds for shipping costs if a package is delayed, lost, or returned due to customer error.

International Shipping

  • International customers are responsible for any customs duties, taxes, or fees imposed by their local authorities.
  • Processing and delivery times may vary based on the destination country.

Contact Us

For questions about shipping, please contact us at:
admin@byflorans.co.uk