Refund policy

Last updated: 01/09/2025

At Floráns, every wig is crafted with care and attention to detail. We want you to feel confident in your purchase. Please review the policy below to understand how refunds and exchanges are handled.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible, your item must be:

Unworn and unused

In its original condition

With tags and packaging intact

Accompanied by a receipt or proof of purchase

To start a return, contact us at admin@byflorans.co.uk. If your return is accepted, we will provide a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Customised wigs (including special orders, colour requests, or personalised styling)
  • Sale items or gift cards
  • Personal care goods (such as beauty products)
  • Hazardous, flammable, or perishable goods

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. Exchanges are not available for customised wigs.

Damages and Issues

  • Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We will evaluate the issue and arrange a replacement or refund where appropriate.

Refunds

  • Once we have received and inspected your return, we will notify you of approval or rejection.
  • Approved refunds will be issued to your original payment method within 10 business days.
  • Please note it may take additional time for your bank or card provider to process and post the refund.
  • If more than 15 business days have passed since your refund was approved, contact us at admin@byflorans.co.uk.

European Union Customers

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be returned in their original condition with proof of purchase.

Contact

If you have any questions about returns, exchanges, or refunds, please contact us at:
admin@byflorans.co.uk